Tech Consulting-ERP App Specialist I

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team:

You will be part of the Professional Services team, working closely with our Product Technology, Sales and Product Management teams. The Professional Services team is recognized for its passion and professionalism, with a fun, energizing and fast-paced work environment. The role will report into the Regional Lead, Professional Services, and collaborates closely with other Professional Services team members on client projects.

About the Role:

As part of the implementation team, you will deliver LNRS solutions internationally to clients in banking, insurance, and fortune 1000s, building enduring relationships with these clients and acting as the gateway between the internal product team and the client’s compliance and IT departments. You will help external clients understand our compliance and risk software solutions and integrate these into their IT or systems infrastructure. You will be involved in interesting and challenging, client-facing work, with responsibility for some or all phases within the project life cycle, including data analysis, implementation, training and ongoing client relationship management. The role is based in our Mumbai office. As this is a client-facing role, you may frequently be based on client site, and regular travel is part of the job, up to 30% of your time.

Responsibilities:

Functional consulting support and data analysis:

Using your understanding of compliance and sanctions risk management, provide advice and support to clients on compliance and risk regulations, systems and processes.

Investigate and analyze client business activities and processes to make them more efficient and compliant using LNRS products.

Conduct workshops to gather and analyze client requirements and recommend solutions.

Understand client use cases and requirements and apply best practice to client implementation.

Identify, analyze, and interpret trends or patterns in complex data sets.

Ensure the integrity of project data, including data extraction, storage, manipulation, processing, and analysis.

Perform the functional customization of the solution.

Train end users on the new systems and processes.

Create and deliver ad-hoc reporting as well as automating on-going reporting to meet client needs.

Manage project prioritization, planning and tracking to ensure quality and timelines of deliverables to the client are met.

Implementation:

● Deliver, install, and configure all applications to specified requirements and provide technical training and transfer of knowledge.

● Troubleshoot client issues during implementation.

● Maintain strong client relationships through regular close contact.

● Organize and execute deep technical and product health checks and audits for clients.

● Own and coordinate quality reviews – escalating issues appropriately and prioritizing activities.

Requirements:

Primary Requirement:

● Good communication skill

● Ability to learn.

● Familiar with Technologies

● Self-motivated

● Client-facing/Should have exp in Service-based or Product-based organizations.

Secondary Requirement:

● Familiarity with Banking/Financial services

● Exp with AML/KYC, Financial-crime compliance, sanctions screening, transaction-screening/monitoring.

Expectations from the Candidates:

● Candidates should be willing to travel.

● Candidates will be in a customer facing role.

● Candidates will be covering the South APAC regions.

Detailed Requirements:

You are likely to be successful in this role if you have:

● A bachelor’s degree: a Science based degree is preferable.

● Experience in technical role involving product support and/or implementation.

● Business proficiency in English

Learn more about the LexisNexis Risk team and how we work here





 


 











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