About the Role

As a Technical Support Analyst, you will deliver remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. You will be responsible for resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support.

About the Team

You’ll be joining a collaborative support team that works closely with customers and internal stakeholders to resolve technical issues quickly and effectively. The team is committed to providing high-quality service and creating positive customer experiences.

You’ll Be Responsible For

• Delivering remote post-sale technical support (telephone, online, etc.).

• Troubleshooting and diagnosing product and service issues.

• Providing resolutions directly or escalating as needed.

• Ensuring timely and effective support for all technical inquiries.

• Partnering with internal teams to maintain customer satisfaction.

Qualifications

• Previous customer service background (technical or non-technical).

• Strong problem-solving and communication skills.

• Ability to manage multiple support requests efficiently.

• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is a plus.

• Basic knowledge of networking, operating systems, or cloud environments preferred.

• Strong attention to detail and ability to document issues and resolutions clearly.

• Experience working in a team-oriented, collaborative environment.

• Ability to learn new systems, tools, and technologies quickly.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.