Business Operations Analyst I
BehavioSec
About the Role:
The Business Operations Analyst is part of the WorldCompliance Data Operations team. We have analysts responsible for the Americas (LATAM and NOAM), APAC, and EMEA. This position will be part of the APAC region team and will have responsibility for supporting our regional office responsible for the US and other English-speaking countries.
An ideal candidate would have some knowledge or interest in world affairs, current events, politics, economics, history, criminology and/or similar subjects, and it may be beneficial for them to have some basic knowledge on the political, economic, and AML/CTF structures specific to those regions.
The candidates should also have the following skillset:
o strong written and verbal communication
o ability to juggle multiple tasks, projects, and responsibilities effectively, as well as a high volume of emails while remaining organized
o analytical mindset and critical thinking skills, and ability to analyze details and nuance
o Interpret and analyze data to explain variances and trends
o ability to apply knowledge developed through education, past experience, or examples from others
o Solve routine problems using existing procedures and standard practices
o Work within standardized procedures and practices to achieve objectives and meet deadlines.
o proficiency with the Microsoft Office Suite, especially Outlook and Excel
o aptitude to work well within a team atmosphere
The key responsibilities for the analyst role are:
o Customer Service:
o Provide resolutions to content and policies related inquiries from sales, clients, and other departments regarding our database. This is not technical support or frontline support, but the intent is for the BOA to be the Subject Matter Expert on the data and content within the WorldCompliance database, with a focus on the applicable region (e.g.: Americas, EMEA, APAC), and be able to clearly communicate on those topics to clients via email.
o Analysis (database/qualitative):
o Perform analytics and maintenance of the database. Utilize SQL, Tableau/PowerBI, Excel or just simple Google search to identify gaps, discrepancies, and possible enhancements, so the data continues to be relevant and comprehensive, and meet quality standards. Review information from government sites or media sources to identify relevant information and topics to the database. Research and interpret laws and regulations in other countries, especially Anti Money Laundering Laws, regarding financial crimes, politically exposed persons, and terrorism in order to provide the research teams with guidelines.
o Team/Project Management:
o Supervise offshore researcher centers located in 8 offices across 7 countries and 4 continents. Monitoring and ensuring production and productivity, clarifying policies and standards, coordinating projects and meetings to ultimately optimize the offices and the tools which they utilize. Act as a liaison between the research teams and the department director regarding project management, including updating both entities on project statuses with progress reports.
Example of a typical day:
o Check emails/review requests that came in overnight from clients, offshore teams, and/or internal stakeholders, and provide responses as needed to address requests, concerns, and provide deliverables in a timely manner.
o Process open items in internal queues, such as investigations on specific entities in the database, and deletion requests submitted by researchers.
o Review and process routine reports using Excel scheduled for that day.
o Attend/run meetings with internal or offshore teams as needed/applicable for that day.
o Prepare, develop, review, and/or execute projects in order to enhance the information in our database.
Interview Process:
We typically utilize a two round interview process. A 30 minute screening call will be scheduled with the team supervisor, and qualifying candidates who proceed to the next round will then be scheduled for a panel interview with the rest of WCO Operations team.
About WorldCompliance:
WorldCompliance is an Anti-Money Laundering and Counter Terrorist Financing (AML/CTF) focused database which contains information which can help identify individuals and companies that are linked to more than 60 different risk categories, that demonstrates an elevated risk of abuse of the financial system and meets our inclusion parameters for the WorldCompliance categories and subcategories.
WorldCompliance data can be used to support a risk-based approach that helps businesses navigate shifting sanctions, compliance, and anti-bribery obligations by fortifying screening with an extensive database of sanctions, enforcements, PEPs (politically exposed persons), and adverse media.
https://risk.lexisnexis.com/products/worldcompliance-data
About the business:
LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
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