Tech Consulting - ERP Apps Specialist II
BehavioSec
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Role
The Project Delivery Manager role is the primary point of contact for our professional services engagements with customers and partners. They are responsible for managing a portfolio of customer projects to ensure delivery to the required quality, budgetary and timeline metrics. Delivery Managers are also responsible for the co-ordination of internal resources and must have solid communication skills to align expectations clearly with both technical and non-technical parties.
Key Responsibilities:
Work with the SVP - Global Delivery to prioritise, plan and track across product, engineering and DevOps teams to deliver successful client implementations.
Take responsibility for the successful delivery of a portfolio of client implementation projects, ensuring effective prioritisation and planning of product, engineering and DevOps activities
Regularly and efficiently communicate progress, performance and costs of delivery.
Communicating client feedback to Product team to inform future product roadmap.
Regularly and efficiently communicate progress, performance and costs of delivery.
Other Duties:
Proactively seek to optimise and improve our hybrid delivery processes.
Support Quality Assurance as part of the delivery process.
Representing the Delivery team in pre-sales, BAU and support activities.
Requirements
Be able to communicate well with Product and Development teams
Have the ability to work well with others and discuss technical issues with clients
Be able to be self-directed and task-oriented
Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
Display exceptional collaborative and team skills
Demonstrate excellent communication skills including solid written, verbal, and presentation skills
Be able to interact with ease at the executive level
Demonstrate pro-active leadership skills
Have excellent technical sales, consulting, or project management experience
Have a Bachelor of Science degree or equivalent experience
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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