Level: 5
Salary band: $150,000 - $180,000
Bonus: 10% performance-based, discretionary
Hybrid

At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We work with labs across the world to understand their specific workflows and needs, and develop personalized solutions that range from diagnostic, drug discovery to synthetic biology.

We're building our LINQ platform as a hardware and software platform. This allows us to simplify common automation tasks, while also supporting more advanced paths for specialized workflows, in a fast, flexible, and cost-efficient way.

We are looking for a Staff Customer Success Engineer whose mission is to lead the technical and scientific solution for our customers. Your team acts as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.

Why is this role important for Automata?

You will be at the centre of how our customers experience Automata and help shape their success. You will act as a bridge between the customer and our internal solutions teams, ensuring they are successful with Automata’s LINQ platform. You will live at the intersection of science, hardware and software.

In this role you will be responsible for:

- Assessing, planning and implementing end-end solutions for customers including adapting scientific workflows into functioning solutions across a customer’s hardware and software landscape
- Supporting the project lifecycle for customers, including developing technical specifications, generating and executing test scripts and training as-needed on the LINQ product or custom solutions provided
- Acting as a bridge between the pre-sales & delivery teams, supporting scoping and design prior to the point of sale
- Collaborating closely with product & engineering teams to translate customer requirements into actionable product decisions that generate long term customer success
- Lead a core team of individual contributors by prioritzing projects, removing roadblocks, and coaching individuals as they grow in the CSE role.

What it takes:

- 5+ years of experience combined in life sciences at the bench or in a customer facing role
- Experience as a team lead or people manager
- Demonstrated success understanding highly technical and scientific challenges and effectively communicating a path forward while working with product and engineering teams
- Stakeholder management at a senior-level
- Located in greater Boston (US HQ)
- Willingness to travel as-needed for customer projects

Nice to haves:

- Experience with developing methods on benchtop lab equipment (ie Liquid Handling Equipment, Plate Readers, Etc.).
- Experience with engineering automated solutions (specing equipment, building CAD drawings, etc.)
- Experience with enterprise software platforms, instrument/hardware driver development or integrations with lab systems (ELN, LIMS, etc.)
- Experience in start-up environments

What gets us excited?

We’re passionate about the future of technology and automation, and our growing success is about teams who share our passion.

Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them.

If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.

US team benefits:

Healthcare 🩺
Competitive healthcare for you and your family

401k 💰
We offer a 401(k) retirement savings plan

Well-being budget ☀️
Invest in your own well-being, personal growth, and hobbies

Holiday 🏖
30 days + 12 public holidays

Additional leave days ☺️
Time off for dependents, 'Me days', birthdays and volunteering days off

Birthday trees 🌳
Planting a tree for every employee on their birthday, every year

Paid sick leave 🏥
10 days paid sick leave to stay home and focus on rest and recovery

Mental health support 🧠
Access the therapy for you and your family through Spill

Career progression frameworks 💫
Each department & discipline has a progression framework

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.