Senior Field Service Engineer (Automation)
Automata
Level: 4
Salary band: 50,000 - 76,000
Bonus: 8% performance-based, discretionary
Working between our London offices and our customer sites, across the UK.
At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.
But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.
Why Work at Automata?
- Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
- Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
- Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
- Community: Join a diverse, passionate team that values collaboration (golf Thursday, Soccer once a month, movie nights whenever we fancy it).
We are looking for a Senior Field Service Engineer (Automation) whose mission is to be customer focused, able to adapt to different situations with good problem solving skills around automated installations. Must be able to lead the immediate team, work with other teams, have good communication skills and be willing to travel around the UK and Europe.
Why is this role important for Automata?
This position ensures our clients' systems run efficiently, minimising downtime, optimising performance, and providing essential support for complex automation processes. The Senior Field Services Engineer will play a key role in helping customers achieve greater operational efficiency through our cutting-edge technology and workflows.
In this role you will be responsible for?
- Monitoring and supporting the Service Desk, responding to customer tickets
- Ensuring all tickets are dealt with and close correctly
- Responsible for the field service team documentation, ensuring all relevant documentation is up to date, accurate and punctual
- Supporting automated platforms at customer sites
- Supporting automated platforms at Automata HQ and our build facility
- Customer and external engineer training
- Assisting Deployment team with installation duties
- Overseeing 3rd party service providers during maintenance visits
What does it take?
- Proven experience working in a similar role
- Experience working with robotics or laboratory hardware, control panels and electrical circuits.
- Competent Python programming skills.
- Customer-facing skills.
- Attention to detail in your work.
Nice to haves:
- General service desk and Jira experience would be useful, although not essential.
- Experience of working within a laboratory environment.
What gets us excited?
We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.
You are excited about joining a dynamic and dedicated team that continuously innovates to enhance its platform and contribute to the advancement of science. You’re eager for the opportunity to grow, develop, and expand your skills as you progress in your career.
If this sounds like a good fit and has ticked the right boxes, you will love having the opportunity to build something that immediately adds value.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.