Level: 3

Salary band: $100,000 - $115,000

5% bonus

Hybrid

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We work with labs across the world to understand their specific workflows and needs, and develop personalized solutions that range from diagnostic, drug discovery to synthetic biology.

We're building our LINQ platform as a hardware and software platform. This allows us to simplify common automation tasks, while also supporting more advanced paths for specialized workflows, in a fast, flexible, and cost-efficient way.

We are looking for a Customer Success Engineer whose mission is to lead the technical and scientific solution for our customers. You will act as a bridge between the product and engineering functions and the customer, ensuring they are successful with Automata’s LINQ platform, through configuring their system, building and testing workflows, and training the customer in how to use it. You will live at the intersection of science, hardware and software, responsible for translating complex scientific workflows into technical solutions.

Why this role matters:

At Automata, we’re transforming how labs operate. As a Customer Success Engineer, you will be central to this mission, ensuring our customers harness the full potential of our automation solutions. You’ll work at the intersection of science, hardware, and software, helping customers implement game-changing technology and shape the future of their workflows. Be the bridge between our product, engineering teams, and the customer, ensuring long-term success and satisfaction.

In this role you will:

• Assess, plan, and implement end-to-end solutions for customers by adapting scientific workflows into functional automation systems across hardware and software platforms.
• Drive customer success throughout the project lifecycle by developing technical specifications, executing test scripts, and providing training on the LINQ platform and custom solutions.
• Collaborate with product and engineering teams to translate customer needs into actionable product decisions, driving long-term success and growth.
• Support pre-sales and delivery teams by contributing to the scoping, design, and planning of solutions before sale, ensuring smooth project execution.
• Generate comprehensive documentation, including safety specifications, DFMEA, and risk assessments, for large-scale systems.

What it takes:

• 5+ years of combined experience in life sciences, either at the bench or in a customer-facing role.
• Expertise in solving lab automation challenges, with proficiency in Python.
• Proven ability to understand complex scientific and technical challenges and communicate solutions effectively across teams.
• Experience in dynamic, start-up environments.
• Located in the Greater Boston area (US HQ) with the flexibility to travel as needed.

Nice to haves:

• Hands-on experience with benchtop lab equipment like liquid handling systems or plate readers.
• Skills in designing automated solutions, including equipment specification and CAD drawing.
• Familiarity with enterprise software platforms and integrations with lab systems (ELN, LIMS, etc.).
• Experience with project management tools like Asana, Jira.
• Prior experience in start-up environments.

What gets us excited?
We’re passionate about the future of technology and automation and our growing success is about teams who share our passion.

Automata is transforming the way labs work with open, integrated automation. Our mission is to unlock the potential of labs and the potential of the people who work in them.

If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.

US team benefits

• Healthcare 🩺
  Competitive healthcare for you and your family

• 401k 💰
  We offer a 401(k) retirement savings plan

• Well-being budget ☀️
  Invest in your own well-being, personal growth, and hobbies

• Holiday 🏖
  30 days + 8 holidays

• Additional leave days ☺️
  Time off for dependents,'Me days', birthdays and volunteering days off

• Birthday trees 🌳
  Planting a tree for every employee on their birthday, every year

• Paid sick leave 🏥
  10 days paid sick leave to stay home and focus on rest and recovery

• Mental health support 🧠
  Emotional support tool 'Spill'

• Career progression frameworks 💫
  Each department & discipline has a progression framework

• Flexible working ⏰
  Work when and where is best for you

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.