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Clinical Counselor Manager

Quit Genius

Quit Genius

Legal
United States · Remote
Posted on Thursday, June 8, 2023
Pelago is the world’s leading virtual clinic for Substance Use Management. Our program provides guidance, support and treatment for members seeking to overcome their tobacco, alcohol and opioid use. From unhealthy habits to active substance use disorders, Pelago delivers a personalized solution based on individual health, habits, genetics, and goals, providing care for members wherever they might be on the substance use spectrum.
Pelago's suite of virtual services ranges from education, to cognitive behavioral therapy (CBT) to comprehensive medication-assisted treatment (MAT).
Pelago enables employers and health plans to deliver accessible, affordable, and effective treatment for substance misuse.
As a Clinical Counselor Manager you will be supporting and empowering a team of Drug and Alcohol Counselors providing high quality, substance use-focused care to Pelago members. You will work closely with the team, actively contributing to Pelago’s fast growing business and while scaling care to serve more members. This is a remote position based anywhere in the USA.
What You'll Be Doing:

Clinical Responsibilities:

  • In this role, clinical care will not exceed 20% of your work week.
  • Deliver remote care to members through text-based chat, video calls, and phone calls.
  • Conduct a multidimensional assessment to gather relevant behavioral health history and symptoms.
  • Monitor the progress of members, provide follow-up communications and offer personalized therapeutic strategies to guide members through their recovery journey.
  • Be supportive and encouraging to members to help them establish and sustain motivation to change their substance use.
  • Collaborate with other Pelago departments to ensure a positive experience for all members and provide valuable feedback to the product development team.
  • Participate as a member of the care team and assist members as needed with accessing resources, as well as obtaining consent and authorization forms.
  • Maintain the highest standards of confidentiality as described in HIPAA Privacy & Security policies, and ensure compliance with annual training requirements

Management Responsibilities:

  • In this role, management responsibilities will consume between 80-90% of your time
  • Provide performance + clinical oversight to Pelago's Drug and Alcohol Counselors to assure appropriate and effective service delivery
  • Oversee group supervision– Counselor Managers are responsible for assisting with oversight of treatment fidelity and clinical scope issues, triaging issues up to the VP of Clinical Affairs for further oversight and sign-off as appropriate
  • Encourage a culture of continuous improvement, learning, and development
  • Assist with quality assurance reviews (i.e. fidelity to our care model)

Additional Responsibilities, As Needed:

  • Monitor employee and member satisfaction to ensure resilience amongst our counselor staff and a high-quality member experience
  • Contribute to team training
  • Aid in hiring and licensure processes
  • Contribute to process improvement efforts and strategic projects
  • Work cross functionally with other Operations & Care Managers to assess training and supervision needs and desires, solve operational challenges, and support the team and organization as it continues to scale
  • Collaborate with other Pelago departments to ensure a positive experience for all members and provide valuable feedback to the product development team

Requirements:

  • Hold an active state credential (license/certification), issued via a state credentialing board (including but not limited to: state issued substance use specialty certificate, masters level clinical licensure, doctoral level clinical licensure, or other relevant license or certification)
  • Must be able to work independently, without supervision from a licensed supervisor
  • Credentials in multiple states is highly valued
  • Hold an active relevant credential (license/certification) that is recognized by a national credentialing body– either the International Certification and Reciprocity Consortium (IC&RC) and/or the Association for Addiction Professionals (NAADAC)
  • LCSW & LICSW, LMHC, LPC etc. whose scope of practice, training, and experience include SUD treatment

What We Look For:

  • Minimum of 2 years of progressive leadership and managerial experience, preferably within a remote work environment
  • Minimum 5 years of clinical experience delivering CBT and/or behavioral support for individuals with substance use disorders, including tobacco, alcohol, and/or opioid use disorders
  • Either MS/MA (preferred) and/or BS (preferred)/BA in a related field
  • A thorough understanding of addiction and the latest evidence-based practices for treatment
  • Working knowledge of motivational interviewing techniques
  • Able to work collaboratively with healthcare professionals from different disciplines, including physicians and nurses
  • Strong communication skills, both written and verbal
  • Ability to adapt to fast-changing environments, subject to ambiguity
  • Ability to prioritize competing work demands
  • Technologically proficient and able to swiftly adapt to technological developments
  • Have an established work from home office w/adequate internet connection and a confidential workspace