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IT Specialist

iSize Technologies

iSize Technologies

IT, Education
Helsinki, Finland
Posted on Saturday, February 10, 2024

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

IT Specialist - Neon Koi - Helsinki

We are Neon Koi. We are a PlayStation Studio. Our mission is to make action games with epic stories that foster lasting connections with players around the world. Our aim is to amass a stellar portfolio over the next decade by focusing on building highly collaborative, experienced and empowered teams in Helsinki & Berlin.

We offer you the chance to join a rapidly growing international team of passionate and talented game makers, just like yourself. As a young company, you, as an early employee, will have a genuine opportunity to contribute significantly to the culture and operations.

Neon Koi is formerly known as Savage Game Studios.

Why do our people love it here?
Our team can be summed up as being hungry, humble, and people-smart. We genuinely love what we do and aim high. To succeed as a diverse international team spread across two locations (Helsinki & Berlin), effective collaboration and communication are key. While we are all talented individuals, the sweetest achievement is succeeding together as a team.

Fair Play - To us, fairness stands for treating people justly, and not letting your personal feelings bias your decisions about them. We strive to preserve a culture, which doesn’t have glass ceilings or hidden decision-making processes. A transparent culture where teams can thrive and get rewarded for the work they put in and the results they achieve.When people don’t play by the rules, we act swiftly. At the same time, we reward individuals and teams who embrace our values.

Powerful Together - We believe that excellence is reached by effective team collaboration and ongoing, open feedback.

We are constantly curious to learn from each other. Understanding and hearing each others’ perspectives enables us to make the best decisions. We get inspired by each other to strive for higher standards and ultimately become a better version of ourselves.

You can rely on each other when facing difficult challenges. We encourage everyone to speak up, ask for help and bring up hard conversations. Most importantly, we put a lot of effort into hiring the right people who enjoy spending time with each other.

Players First - We work for the players. Understanding them at deeper levels than just demographics is crucial for our success.

We’re not player-led. We’re player informed. Ultimately we, and not our players, are responsible for making the right decisions for our games. We realize that what players want and what they need may often differ.

We’re committed to creating a diverse team. If you feel that you might be interested in the role, even if you don’t hit 100% of the criteria, please don’t let that put you off. Get in touch with us. We believe in passion and potential.

The Role

We are currently seeking a highly organized IT Specialist to play a crucial role in the day-to-day operations of our studios in Berlin and Helsinki.

Reporting to the Operations Director, you’ll be a core member of a rock solid team. You will be responsible for supporting, managing, and maintaining the IT infrastructure and processes within these studios.

As the sole inhouse IT Specialist, you will collaborate with PlayStation’s IT counterparts. This is an exciting opportunity for someone to contribute to a growing studio!

Please note - This role will be based in Helsinki, Finland and relocation is not provided.

Responsibilities

IT processes and support

  • Responsible for studio infrastructure, including servers, storage, virtualization, networking and implementing data center best practices.
  • Offer first and second level on- and off-site support to end users on Neon Koi issued hardware and software for both Helsinki & Berlin studios
  • Liaison across teams to ensure IT infrastructure and services align with studio requirements.
  • Upkeep and continuously improve the IT policies, processes, guides and documentation. Implement and enforce security team’s best practices
  • IT Onboarding for new employees

IT equipment and tools

  • Asset management including acquisition and maintenance with external partners
  • Manage and administer cloud-based SaaS tools (Slack, Atlassian, …)
  • Maintain Neon Koi cloud environments (Azure, AWS)

Co-operation with Sony Playstation

  • Work as a local partner for the Sony Playstation IT department
  • Coordinate IT integration to Sony Playstation IT systems

Requirements

  • Skilled in technical support to end users and customer service preferable for hardware and software
  • Previous experience from IT support in an enterprise environment/organization
  • Detailed understanding of Windows Server 2016+ and Windows/Mac desktop environments
  • 2-4 years of experience as an IT professional
  • Excellent communication skills across a wide audience: you know how to tailor your info to the listener.

The ideal candidate will also have experience in some of the following

  • Experience from gaming industry
  • Experience with networks and network administration
  • Experience supporting remote clients
  • Knowledge of ITIL, Microsoft Desktop certification or equivalent standards
  • Scripting ability (batch files, PowerShell)
  • Experience with cloud environments
  • BS in Computer Science, College diploma Information Technology or equivalent experience
  • A passion for gaming is a bonus!

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.